Refund policy

CANCELED ORDERS

Once an order has been processed and your credit card has been charged, we not be able to cancel the order. Automation takes over at the point. 

SALES POLICY

I bought an item and now it's on sale....What can I do?

Hi, we're glad you asked. The manufacturer of our products (aka the brands themselves) are the ones who set the prices for our products, which means they also set our sale prices and the timeframe in which those sales take place.

Because of this, the only way you can receive a sale price on an item you purchased outside of a current sale is by returning the item and purchasing a new one; please note that we will not be able to offer you a refund on your returned item until we receive it. We also cannot hold an item for you to purchase while we wait for your item to be received, so you may risk an item selling out before you are able to reorder if you try to wait until your order is received and refunded before placing another order.

If you would like to place an order for the item at the sale price please do so via a regular transaction, please do not try to call to place an order as we have an increased number of calls during sales and the holiday season and we may not be able to answer your call right away, therefore delaying your order and increasing the likelihood if the item selling out before you are able to place an order for it. After you've placed your order and are ready to return your item please do so by following the instructions in our Return Policy.

RETURN POLICY OVERVIEW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

No returns will be processed without first getting a return authorization number. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items marked as "Closeout" or "Non Current" are not returnable.

The original outbound and return shipping and handling charges will not be credited back. This includes orders that qualified for free freight. If the order did qualify for free freight, the refund will be processed less the original outbound and return shipping & handling cost. A refund will be credited back to your original payment method less shipping cost within 5 days of acceptance of your return.

Exceptions / non-returnable items
Certain types of items cannot be returned these include but are not limited to the following.

  • Decals
  • Pump Parts
  • Electrical part & electronics.
  • Items marked as FINAL CLOSEOUT, NON CURRENT or DISCONTINUED.
  • Hazardous material and material containing chemicals (paint, primer, grease, solvent, lubricant, sealant, silicone, glue, cleaner, stabilizer, oils, batteries, etc.).
  • Any special order items that you have requested our agents to add to your order.

All Returns and refunds are subject to a 3% transaction processing fee and must be received within 14 days of authorization.

By clicking here you agree to these terms and may start your return process.

You can always email us by clicking here


DAMAGED GOODS

Please let us know ASAP if any items ordered arrive damaged. Keep all original shipping containers and take pictures. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS) We will assist with these claims and ask that customers be patient.

 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


REFUNDS

All Returns and refunds are subject to a 3% transaction processing fee.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.